Refund policy

Every slab we sell is one of a kind, so we want you to be sure before it leaves the mill.

Inspect before you load. Pickup is by appointment in Wartrace, Tennessee. Please look the slab over when you arrive. If it does not match the listing (size, species, or a defect we did not show), tell us before it is loaded and we will refund you in full or help you pick another slab.

All sales are final once a slab leaves our yard. Live-edge wood is a natural product. Wet and air dried slabs will keep moving as they dry, and some checking, cupping, or color change is normal and is not a defect.

Deposits (reserve and we dry it): you can cancel for a full refund within 7 days of paying the deposit. After 7 days the deposit is non-refundable because the slab is held off the market for you, but we will apply it to another slab of equal or greater value.

Delivery: if we deliver your slab, inspect it when it arrives. Report any damage from transport within 48 hours with photos and we will make it right with a repair, replacement, or refund.

Refunds go back to your original payment method, usually within 5 to 10 business days.

Questions? Email info@doublebmillworks.com.